Rebel AI Technology

Privacy policy

Effective September 24, 2026

This policy describes how Rebel AI Technology handles information for FrontDesk and this website. Questions or deletion requests: a.harrington@rebelaitech.com.

1. What FrontDesk does

FrontDesk is an AI back-office employee for service business owners. The owner texts or calls a dedicated FrontDesk number to save and recall information, set reminders, work with photos, and write and send emails. FrontDesk never texts or calls the owner’s customers.

2. Information you provide

FrontDesk stores information you send to it so you can retrieve and use it later. This includes your contact and business details; text messages; notes and voice-derived instructions; customer names and business records you provide; amounts owed and payments you report; schedules and reminders; prices and supplies; and uploaded photos with their notes. Voice providers process call audio to understand and respond to you.

Please share only information you are authorized to use. Do not send payment-card details, account passwords, or information unrelated to your use of FrontDesk.

3. Connected Gmail information

Connecting Gmail is optional. FrontDesk gets access only after you approve it on Google’s permission screen.

• Read-only. FrontDesk reads your Gmail. It never sends, deletes, moves, or changes anything in your account. Emails you ask FrontDesk to send go out from FrontDesk’s own email address through Resend, not from your Gmail.
• What it reads. Unread messages in your inbox: the last 3 days when you first connect, then new messages about every 5 minutes.
• What it stores. For each message: the sender’s name and email address, the subject, Gmail’s short preview snippet, the plain-text body, the time it was received, Gmail’s message ID, a short summary FrontDesk writes, and whether FrontDesk has already told you about it. Attachments are not downloaded.
• Your connection. The access and refresh tokens Google issues are stored in our database behind access controls and are used only to keep the connection working.
• How it’s used. Only to tell you what came in, answer your questions about your email, and read a message back to you when you ask.
• How long it’s kept. Until you ask us to delete it or close your account. We delete it within 30 days of your request or account closure.

If you connect a Microsoft email account instead, all of the above applies the same way.

4. AI processing and limited use

To summarize a message or answer your question about one, FrontDesk sends the message text to OpenAI or Anthropic. They process it only to produce that answer and do not use it to train their models.

Gmail information is never sold, never shared with advertisers, never used for ads, and never used to create, train, or improve AI or machine learning models. No one at Rebel AI reads your email unless you ask us to (for example, to fix a problem you reported), it’s needed to investigate abuse or keep the service secure, or the law requires it.

The use of information received from Google Workspace scopes will adhere to the Google User Data Policy, including the Limited Use requirements.

Learn more about the Google API Services User Data Policy and Google Workspace user data and developer policy.

5. Service providers and storage

FrontDesk uses service providers to deliver its features: Vercel for hosting, Supabase for stored records and photos, Telnyx for owner text messaging and phone connectivity, ElevenLabs for voice conversations, OpenAI and Anthropic for AI processing, Google Gemini for looking at photos when you ask for a price estimate, Google and Microsoft for the email accounts you connect, and Resend for sending the emails you ask FrontDesk to send. Providers receive only the information required for the features they perform. Not every provider receives every kind of information.

We use access controls to protect your records and connected email credentials. We keep your information while your account is open. When you close your account or ask us to delete your information, we delete it within 30 days, except anything the law requires us to keep.

6. Your choices and deletion

You can disconnect Gmail by removing FrontDesk’s access in your Google Account connections. To disconnect a Microsoft account, remove FrontDesk from the apps that have access in your Microsoft account settings. Disconnecting stops FrontDesk from reading new email. It does not by itself delete messages FrontDesk already saved.

To request deletion of your FrontDesk records, stored email data, connection tokens, photos, or voice-preview records, email a.harrington@rebelaitech.com and tell us which FrontDesk number or preview conversation it’s about. We’ll delete it within 30 days and confirm when it’s done. Do not email passwords or access tokens.

7. Text messaging privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

FrontDesk’s text messaging is for the business owner. Reply STOP to stop, HELP for help. Message frequency varies with your use and reminders. Message and data rates may apply. Stopping texts does not delete your account or stored records; use the deletion process above.

8. Unc voice preview

The optional Unc preview is a conversation with an AI character. Starting it sends your microphone audio to ElevenLabs to generate the conversation. ElevenLabs and the configured model provider process the audio, transcription, and responses.

The site loads the voice widget only when you choose the preview. Avoid sharing private business details or sensitive personal information. ElevenLabs may keep a recording and transcript of the conversation. To have it deleted, email us at the address above.

9. Website visits

This website does not include advertising trackers or analytics scripts. Hosting providers may process technical request logs, including IP addresses and browser details, to deliver and protect the site. If you choose the voice preview, its third-party widget also processes technical connection information.

10. Changes and contact

We will update this page when our practices change. If a change expands how connected Google data is used, we will provide notice and obtain consent where required before using it in the new way.

Contact Rebel AI Technology at a.harrington@rebelaitech.com.